MWRTA Catch App Privacy Policy
This privacy policy governs your use of the software application MWRTA Catch (“Application”) for mobile devices that was created by MetroWest Regional Transit Authority. The Application is a public transportation vehicle tracking and information application, along with allowing customers to book demand based trips and provide feedback on our services.
What information does the Application obtain and how is it used?
User Provided Information
The Application obtains the information you provide when you download and register the Application. Basic registration is required, and users may provide additional information to enable certain features.
Basic registration includes providing an email address and password. This information is used strictly to respond to individual feedback that you may provide on our service and to provide data in aggregate on usage. This information generally includes: (a) your name, email address, age, username, password, and other registration information.
You may also elect to provide the following information in our app: (b) transaction-related information, such as when you book a trip, or download or use applications from us; (c) information you provide us when you contact us for help; (d) credit card information for fare collection, and; (e) information you enter into our system when using the Application, such as contact information and trip origin and destination information.
We may also use the information you provided us to contact your from time to time to provide you with important information, and required notices.
Automatically Collected Information
In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application. This information is used strictly to address issues with the application.
Does the Application collect precise real time location information of the device?
When you visit the mobile application, we may use GPS technology (or other similar technology) to determine your current location in order to map your location relative to vehicle location information. We may also use this information to provide your current location to drivers when you specifically book a trip with us. We will not share your current location with other users or partners.
Do third parties see and/or have access to information obtained by the Application?
Yes. We will share your information with third parties only in the ways that are described in this privacy statement.
We may disclose User Provided and Automatically Collected Information:
· as required by law, such as to comply with a subpoena, or similar legal process;
· when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
What are my opt-out rights?
You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email, at info@mwrta.com
Data Retention Policy, Managing Your Information
We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. If you’d like us to delete User Provided Data that you have provided via the Application, please contact us at info@mwrta.com and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.
Children
We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at info@mwrta.com. We will delete such information from our files within a reasonable time.
Security
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
Changes
This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here and making a general announcement in app. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes
Your Consent
By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States. If you reside outside the United States your information will be transferred, processed and stored there under United States privacy standards.
Contact us
If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at info@mwrta.com