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Senior and Disabled

ADA Paratransit

What is the Americans with Disabilities Act (ADA) and what is ADA service?

  1. The ADA Act of 1990 is a civil rights act, ensuring the rights of individuals with disabilities. Among those rights are a right to access public transit.
  2. The ADA led to the issuance of 49 CFR Part 37 - Transportation Services for Individuals with Disabilities.
  3. This law assures that individuals with disabilities have a right to a comparable level of public transit service as individuals without disabilities.
  4. The ADA comparable paratransit minimum requirement states that transportation must be provided to disabled individuals within a ¾ mile distance from fixed route (regular bus) service. The MWRTA will be providing service not limited to the ¾ of a mile radius, but will provide paratransit to all qualified disabled individuals who reside in the member towns.
  5. ADA Paratransit service runs the same hours as fixed route service in the same core areas, and can be requested during the business hours of the MWRTA.

The law provides eligibility for:

Any individual with a disability who is unable, as the result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." (§37.123(e) (1)) In addition to individuals with physical disabilities that prevent them from using the fixed route, this right is also granted to people with mental, cognitive, and visual impairments who cannot recognize destinations, understand bus transfers, or distinguish between different buses on different routes at terminals and/or while en route.

ADA Eligibility Application Procedure

If you want transportation from and to within ¾ mile of a fixed route and want to apply for the ADA Paratransit service, contact the MWRTA Office by telephone or email to request an application at 508-820-4650 or email us at

The MetroWest Ride

The MetroWest RIDE provides service to residents in Framingham and Natick who cannot independently access our fully accessible fixed route buses.

To apply for MW RIDE services, please print both the application and health care form below, complete the application form and have your Health Care Provider complete the health care form. Return both completed forms to MetroWest Regional Transit Authority, 15 Blandin Ave., Framingham, MA 01702.

Also, available to print is the MW RIDE Guide, a policy manual for users of the MW RIDE service. This policy guide may be updated on occasion, so please check for the current revision date. The most current version is dated 9/14.

The MW RIDE is requesting that any customer booking a trip outside the service area of Framingham / Natick, please reserve their trip by 3:00pm the day before. This request will enable the MW RIDE to provide the best service possible to our transfer customers. We understand that this will not always be an option, but we appreciate any effort regarding this matter. Please call the MW RIDE Call Center at 508-820-4650 if you have any questions.

The MetroWest RIDE is pleased to announce that it is now able to accept online credit card payments for the MW RIDE service. All major credit cards are accepted.

Before using the system, contact the Call Center at 508-820-4650 to receive your MW RIDE ID# and your temporary password. (You will be required to change the temporary password the first time that you log in).

Fare Information

Serving the residents of the towns of Ashland, Marlborough, Southborough and Wayland.

Advance booking of 2 business days is required.

If ADA (Americans with Disabilities Act) certified, advanced booking of only 1 day prior is required.

Please contact the MetroWest Call Center at 508-820-4650 for eligibility requirements.

***Beginning May 1, 2010, the MWRTA will no longer accept trip fares in cash on the vehicles. All Dial a Ride customers must set up a fare account. Please contact the MW Call Center at 508-820-4650 and a representative will assist you. Payments may be made with a representative over the phone, by mailing a check to our offices, located at 15 Blandin Ave., Framingham, MA 01702, or online once you have registered a password with the Call Center. Please visit to use the online payment site.

Grocery Program

The MWRTA through the town of Natick, offers to residents living in Natick who are 65 and older and have signed up for our senior transportation access ID card, the opportunity of a call ahead, space availability basis program with a fixed fare, that allows a rider to take the grocery bus from their home on Thursday's to Market Basket in Ashland ($3.00) round-trip. For more information please call 508-820-4650.

The Councils on Aging and the MWRTA

The MWRTA is working in cooperation with several Councils on Aging to provide Senior and Disabled transportation for towns in the MetroWest area. The Councils on Aging of each town are as different as the towns themselves. The transportation plans therefore vary from town to town, but the goal of all is to assist in the transportation needs of their Senior and Disabled populations. The COA's in the towns of Ashland, Holliston, Hopkinton, Sudbury and Wayland have worked out plans with the MWRTA, and the Authority is providing funding and or vehicles to the COA’s.

Contact Us

MetroWest Regional Transit Authority
15 Blandin Ave.
Framingham, MA 01702
Office Hours:
Monday to Friday
8:00am to 4:00pm

P: 508-935-2222

Dial a Ride: 508-820-4650

F: 508-935-2225

TTY: 508-935-2242

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